1. Refund Eligibility
We strive to provide high-quality digital marketing services to our clients. We understand that situations may arise where a refund is warranted. Refunds may be considered under the following circumstances:
- Services not provided: If, for any reason, we are unable to provide the agreed-upon digital marketing services, a full refund will be issued.
- Dissatisfaction: If you are dissatisfied with the services provided and can demonstrate that the delivered work does not meet the agreed-upon scope or quality, a partial or full refund may be considered, subject to our review.
2. Refund Process
To request a refund, please follow these steps
- Contact our customer support team at 30 days from the service delivery date.
- Provide a detailed explanation of your reason for requesting a refund and any supporting evidence or documentation.
- Our team will review your request and respond within 7 business days to inform you of the decision.
- If your request is approved, we will process the refund within 15 business days through the original payment method. Please note that processing times may vary depending on your payment provider.
3. Non-Refundable Services
Certain services provided may be non-refundable. These may include but are not limited to:
- Initial consultation and setup fees
- Services rendered prior to the refund request
- Services delivered as per the agreed-upon scope and quality
4. Contact Us
If you have questions or need assistance with our refund policy, please reach out to us.
5. Changes to this Refund Policy
We may update this refund policy from time to time. The most recent version will be posted on our website.
By using our services, you agree to this refund policy. Please review it regularly to stay informed about our refund procedures.
